Introduction
Method of protocol
Step 1a; understanding the context
Step 1b; rank of the stakeholders
Step 2; developing your own tailor-made protocol
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Your own tailor-made protocol; the application of protocol
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An example of the application of protocol: seating arrangements (video) (0:43)
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An example of the application of protocol: seating arrangements (theory)
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Test your knowledge (1)
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Test your knowlegde (2)
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Test your knowledge (3)
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Test your knowledge (4)
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Explanation (4)
Step 3; managing expectations
Links, literature and sources
